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Career Guidance Business Terms May 2024


Our Services




Sustainable Prospects provides a range of Career Guidance services including Coaching, CV Reviews and specialist programmes. Our services are booked by the session and delivered by Phone/Skype/Face time or email. Sessions generally last for around one hour, preceded by a considerable investment of time and effort by the coach to ensure they are familiar with your requirements and ready to work with you. For this reason, after a session has taken place, the fee is non-refundable under any circumstances. Naturally, we will make every effort to ensure each session is delivered to your satisfaction. 

Our Services consist of:

  1. Coaching on a variety of subjects including leadership development, careers and life and personal coaching (as required) for both individual self-paying clients and for employees supported by their employer. You understand and agree that coaching is not the same as psychotherapy or psychological counselling and that you are responsible for achieving the results you desire. We work alongside you as a partner, supporting and guiding you to achieve your desired outcomes. However, you alone have responsibility for taking the steps necessary to achieve your goals. Sustainable Prospects has no liability for any failure by the client to achieve their desired outcome or goals. Further, Sustainable Prospects will not be liable for any loss or damage, personal injury or death, howsoever caused. Sustainable Prospects is based in the UK. While we have experience of working outside the UK, our coaching services are based on the interpretation of coaching generally accepted within the UK. If you are not familiar with coaching within the UK context, please take time to familiarise yourself with how coaching works.


  1. We provide Job Search Support which is based on our experience as Executive Recruiters. Job Search Support can include: CV/Linked In Profile Reviews and/or providing information and resources to support job seekers in their search for a new role. You are responsible for clearly communicating your needs and we will respond with an outline of how we will support you.



What qualifies us to provide our Career Guidance Services?

Our Coaches have significant experience of working one-to-one with individuals at every career stage and across most industries, providing focused support in terms of Leadership Development, Career Progression and Life and personal transition. 


Our Recruiters have over 20 years’ experience in executive recruitment and have built a deep understanding of recruitment systems and processes, career paths and different job options across a wide range of sectors including Non-Profit, Financial Services, Manufacturing and Retail, Sustainability and the Green Economy, and many others. We use this experience to guide those who searching for a new job or career path. 



Before booking your first career guidance session please read the following Business Terms carefully. 


Career Guidance – Business Terms


1.1 Career Guidance Sessions are generally delivered by Phone, Skype, WhatsApp or Facetime (Career Coaching Conversations)  

1.2 Job Search Support typically consists of an exploratory phone conversation, with  our guidance and advice then provided by email.

1.3 The client is responsible for calling the coach at the agreed time. The coach will ensure she is available at the agreed time 

1.4 We are happy to reschedule a session given 7 days’ notice. With less than 7 days’ notice the full fee will be charged for a missed session. 

1.5 The client may be assigned follow up tasks. The client is under no obligation to complete these tasks but accepts this may slow progress 

1.6 The date for the sessions to be carried out will be agreed in writing in advance, and notified by email or text message. 



2.1  The “Fee” means the sum payable for the services referred to as a “session”. 
 Fees must be received before a session can be booked. 

2.2  Payment shall be made in advance by direct bank transfer in GB pounds sterling. Bank account 
details will be provided on the client invoice. Payment must have cleared the company bank account at least 7 days before the coaching session is carried out. If payment is not received 7 days before the session is due to take place the session may be cancelled with no refund of the fee.

2.3 For clients outside the UK, we also accept payment by Paypal, however a 5% increase on each session fee will be charged to compensate for paypal fees.

2.3 In situations where a third party pays the fee, the third party must ensure that fees are paid before session delivery. 


2.4  No additional charges will be made unless approved by you in advance.


2.5  All fees must be paid in GB Pounds sterling. No other currency can be accepted and 
Sustainable Prospects will not be liable for losses or costs incurred through currency exchange. 


Standard Fees:


Career Coaching Fee - £199 per Session delivered through Phone/Skype/FaceTime, one hour duration. The first session will outline how coaching works, introduce the coach and evaluate your current situation and objectives.


Job Search Support -   £125 per Session, delivered by email/phone, one hour duration. The first session will be an Exploratory Conversation to evaluate your current situation and objectives. 



Discounted Packages 


All sessions must be paid for in advance of the first session and the discount is applied to the 4th session. You can cancel ongoing sessions after the first session – provided that 7 days’ notice of cancellation is given before the next session is due to take place. 


  • The discounted Package Fee for 4 Coaching Conversations is £776 (reduced from £796) 


  • The discounted Package Fee for 3 Job Search Sessions (by phone and email) is £350 (reduced from £375)



Sustainable Career Transition / International Relocation Programme


The programme will be tailored to individual requirements and the number of sessions required will vary according to individual needs. A 10% discount on the standard fee will be applied to each group of 4 Career Coaching or 3 Job Search sessions and will be applied to the final Session. 





3.1 The client may terminate the service at any time and is under no obligation to continue past the first session. However, the fee for any Career Guidance sessions already delivered is non-refundable. Any sessions booked in advance but not yet delivered will be refunded provided 7 days’ notice of termination is given. 

3.2 In exceptional circumstances, Sustainable Prospects may terminate the service to the client early. The client will be given reasonable notice of termination and refund of fees paid for any sessions not yet provided. 



4.1 Sustainable Prospects is committed to privacy for everyone who uses our services - we appreciate that you do not want the personal information you provide to us distributed indiscriminately and under the EU General Data Protection Regulations (GDPR - which replaced the Data Protection Act), we must comply with certain rules which are designed to ensure that any data you provide to us is processed with due care and attention.

4.2 We collect and process sensitive personal data only so far as is necessary and in compliance with all applicable legislation. By sending your CV and/or other personal details to us and by providing your responses to/results of any skills assessment or personality profiling, you consent to us collecting and processing sensitive personal data supplied by you and disclosing this information to other members of the Sustainable Prospects team who are working with you. You are under no obligation to provide any such information however this will affect the quality of the services we are able to provide you with if you choose not to.

4.3 Where appropriate, information given by you may be shared with another member of the Sustainable Prospects team where we judge that another team member is able to deliver guidance or share resources useful to the client.


4.4 We may wish to use our work with you as an anonymous case study where your identity will be completely concealed. We will seek your agreement before doing so.

4.5 Right to Erasure. Information that you submit will be stored for as long as we legitimately need it, as required by law, or until such time as you ask us to remove it. If you do not consent to us holding the details we have, then please email and we will remove your details from our database. Unfortunately, we cannot guarantee that we will not contact you again in the future if your information is on a public job board as this may be found by our team during a search for candidates when recruiting for particular roles.


4.6 Information supplied by clients during a session either of a personal or business nature shall remain confidential to Sustainable Prospects and will not be disclosed to a third party without the client’s prior permission, save where required by law. However, should we wish to introduce you to a prospective employer, client or other person in our professional network, we will specifically ask your permission to introduce you. We may also share aggregate information with selected third parties but we do not disclose individual names or identifying details. In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

4.7 Safeguarding your data: The security of your data is extremely important to us. Access to your personal data is only provided to our staff in order to help with the Career Guidance Process and only with your permission to prospective employers. You should bear in mind that information you submit via our websites, whilst it is in transit over the internet, is at your own risk.

4.8 If you have requested our help with job search we may wish to introduce you to one of our professional network who may be able to assist you.  We will ask for your specific permission before making any such introduction. 

4.9 By signing these Terms of Business you accept and consent to the use of your personal data by us and other parties as set out above.



5.1 Sustainable Prospects does not warrant that the information provided is in every respect 
accurate or complete, and they are not responsible for any errors or omissions or the results obtained from the use of such information. Users are encouraged to confirm any such information or advice received with other qualified sources, and if necessary obtain medical or psychiatric advice from suitably qualified professional personnel. If for any reason you believe that you may be suffering from any psychological or medical condition you are strongly advised to consult a qualified physician. 


5.2 This website, and any files or documents that you download from it, is not guaranteed to be free from any so-called computer viruses or malicious codes, and it is strongly recommended that you check for such viruses before down-loading it to your computer equipment. 


5.3 Sustainable Prospects will seek to enable the client to achieve their desired outcomes. However, the client has sole responsibility for taking important decisions in their life or business and for working towards the attainment of their goals. 





6.1 We shall not be liable to the client for any loss or damage, death, or injury howsoever caused, including without limitation any direct, indirect, punitive or consequential loss or damage or any loss of income, profits, goodwill, data contract or otherwise and whether in tort (including without limitation negligence, contract or otherwise) which may result in connection with the services. 

6.2 Subject to clause 6.1 our liability to you shall at all times be limited to the session fee paid by you, if any.



7.1 All notices to be given under these terms will be in writing which may include email. Any notice will be deemed served when dispatched. 



8.1 We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to the services, if any delay or failure was beyond our reasonable control. 



9.1 No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.  



10.1 If any part of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law. 



11.1 These Terms together with our booking confirmation constitute the entire agreement between the parties and shall exclude of any other agreement, or understanding of any kind, whether oral or written, relating to the Services. 



12.1 These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit to the exclusive jurisdiction of the English courts. 

This Business Terms Document may be signed in counterparts, each of which will be considered an original and all of which together will constitute one and the same document; signatures sent by facsimile will be considered valid and binding. 



Payment must clear the company bank account before the session takes place, typically clearance takes 3-5 working days. Fees paid through the “faster payments” process will enable faster session booking.


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